Contact Us

Keep your money safe

Before you type anything into this form, remember that no casino support team will ever ask for your password, card details, bank login or a scan of your ID through a contact form. If a message in the reply asks for any of that, stop and do not respond. Treat this form as a channel for questions about games, bonuses, account access and general site feedback — nothing more sensitive than that.

Financial information, login credentials and identity documents belong only in the secure payment and verification systems that Spinz operates for those specific purposes. Sending them through a plain contact form puts them at unnecessary risk, and no legitimate request from the casino would ever require that route.

How the team replies

Messages sent here are read by the support team in English, and replies come back in the same language. That means you can write in plain English without worrying about translation delays or misunderstandings. If your question is about a technical fault or a specific transaction, include the relevant details in the message so the team can act without asking for more back and forth.

Turnaround time depends on the volume of enquiries the team is handling at any given moment. For urgent account issues, check whether the casino’s help centre already covers the topic before you submit — that often resolves the matter faster than waiting on a reply.

Help with gambling

If you are finding it hard to control your gambling, this contact form is not the right place to start. The responsible-gambling tools inside your Spinz account — deposit limits, session reminders, time-outs and self-exclusion — are the direct route to restricting your play, and they take effect immediately once you set them.

For support beyond what the casino offers, look to independent gambling-help organisations that operate in New Zealand. Those services provide free, confidential advice from people trained to help with gambling-related harm, and they do not have any commercial interest in whether you keep playing. Use those channels instead of the contact form when the issue is about your wellbeing rather than about the product.

Self-exclusion, once requested through the proper account tools, applies without delay. Anyone who has already decided they need to step away should not wait for a support reply to make that happen.